Collections by 10am do not pay for the day of check out.
We have a minimum stay policy of 5 days over the Christmas period, with no drop offs or collections on the 24th, 25th and 26th December.
For stays over 31 days we offer a £5 discount per entire week of stay, per cat.
For stays over 31 days we need to gain additional insurance, with a charge of £12.00 per cat (which lasts another 31 days).
A collection and delivery service is available , please just ask when booking.
Additional in-bed heaters are available upon request
for an additional £2 a day.
NB: Unit booked is NOT guaranteed – we will move bookings around to suit the needs of the business, whilst considering individual cat’s needs and nature.
Cancellation Policy:
• More than 14 days notice – full refund less booking fee
• 7-14 days notice – 50% to pay, inc booking fee
• Less than 7 days notice – 100% to pay, inc booking fee
• No refund for early return unless appropriate notice given
Changes Policy:
• Minor changes (a day or two added or deducted) free
• Major changes will be treated as cancellation and re-booking and the booking fee and cancellation charges will apply.